Privacy Policy

DEFINITIONS

 

1. Anonymous Information – information that does not directly or indirectly identify, and cannot reasonably be used to identify an individual user.

2. Application – a program or service operated by us (or on our behalf) that may be displayed on various online, mobile, or other platforms and environments, including those operated by third parties, which permits us to interact directly with our users.

3. Children – refers to individuals under 18 years of age.

4. Responsible Party – is the subsidiary or affiliated entity of [Michèle Hlava Optometrists] that is responsible for the personal information collected.

5. Operator- is a person or entity that processes personal information on behalf of a Responsible Party (or data controllers) and is permitted to perform data processing only as directed by the data controller(s).

6. IP Address – is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP) or your company. We may use IP addresses to collect information regarding the frequency with which users visit various parts of our sites and applications, and we may combine IP addresses with personal information.

7. Parents – means a parent or legal guardian.

8. Personal Information – means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address, and telephone number. When anonymous information is directly or indirectly associated with personal information, the resulting information is also treated as personal information.

9. Public Forums – Our sites and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, and other forums that do not have a restricted audience. If you provide personal information when you use any of these platforms, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party.

INTRODUCTION

 

Michèle Hlava Optometrists is committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a Responsible Party with respect to your personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and/or services, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, “we”; “us” and “our” refer to [Michèle Hlava Optometrists].

 

SCOPE OF THIS POLICY

 

This privacy policy describes the treatment of information provided or collected on the sites and applications where this privacy policy is posted, whether on our digital properties or on applications we make available on third-party sites or platforms. We follow this Privacy Policy in accordance with applicable law in the places where we operate.  In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms are to be read in conjunction with this policy.

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party.

The information we collect is covered by this Privacy Policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications.

Please also keep in mind that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites.

We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.

 

TYPES OF INFORMATION WE COLLECT

 

We collect two basic types of information – personal information and anonymous information – and we may use personal and anonymous information to create a third type of information, aggregate information. For example, we collect:

• registration information – information you provide us with when you create an account, enter a promotion, or link your profile to a third-party site or platform with your registration accounts, such as your first name and surname, country of residence, gender, date of birth, email address, username, and password;

• transaction information – information you provide us with when you request more information, contact or purchase a product or service from us, such as your postal address, telephone number, order and payment information;

• information you provide in on our sites and applications, such as your public posts;

• information sent either be one-to-one or within a limited group using our , where we are permitted by the applicable law to collect this information;

• location information – information provided by a mobile device or other device interacting with one of our sites or applications (including through beacon technologies), or associated with your IP address, where we are permitted by law to process this information;

• activity information about your use, and the use by any person(s) you authorise through your account, of our sites and applications, such as the content you view or post, how often you use our services, and your preferences; and

• use, view device data when you visit our sites, use our applications on third-party sites or platforms, or open emails we send, including your browser or unique device identifier, and IP addresses.

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HOW WE COLLECT YOUR INFORMATION

 

We collect information you provide to us when you request or purchase products, services, or information us, register with us (including when you link your profile on a third-party site or platform with your registration account), participate in public forums or other activities on our sites and applications, respond to guest surveys, or otherwise interact with us using one or more devices. 

We collect information through a variety of technologies, such as cookies, analytics tools, Flash, pixels, and Web beacons.

You consent to us acquiring information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information. Applicable laws may require that you authorise the third party to share your information with us before we can acquire it.

 

USE OF YOUR INFORMATION BY [Michèle Hlava Optometrists]

 

• We may process data about your use of our website and services (). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services.

• We may process , which may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

• We may process your information included in your personal profile on our website (). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services.

• We may process your personal data that is provided in the course of the use of our services (). The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

• We may process information contained in any enquiry you submit to us regarding goods and/or services (). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

• We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

• We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.

• We may process information contained in or relating to any communication that you send to us.

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PLEASE DO NOT SUPPLY ANY ADDITIONAL OR IRRELEVANT PERSONAL DATA TO US, UNLESS WE PROMPT YOU TO DO SO.

SHARING YOUR INFORMATION WITH OTHER ENTITIES

 

We will not share your personal information with a third party outside the [Urban Optik] except in limited circumstances, including:

When you allow/consent to us sharing your personal information with another company, such as:

• Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services; and

• Directing us to share your personal information with third-party sites or platforms, such as social networking sites.

• When companies perform services on our behalf, like package delivery, marketing and advertising, and customer service; however, these companies are prohibited from using your ; and

• When we share your personal information with third parties in connection with the sale of a business, to enforce our , to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.

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CHILDREN’S PRIVACY

 

For information about our practices regarding children’s personal information, please read our Children’s Privacy Policy.

 

DATA SECURITY, INTEGRITY AND RETENTION

 

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect user information from unauthorised access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.

You consent to us retaining all your personal information for a period of five years after:

• termination of your membership;

• your last electronic or telephonic communication with us;

• your last electronic or telephonic transaction with us;

YOUR RIGHTS

In this section, we summarise the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under the data protection law are:

(a)          the right to access;

(b)          the right to object to processing – you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, [Michèle Hlava Optometrists] may continue to store your personal data. However, [Michèle Hlava Optometrists] will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

(c)           the right to complain to the Regulator;

(e)          the right to withdraw consent;

(f)           you have the right to have any inaccurate personal data about you rectified;

(g)           you have the right to restrict the processing of your personal data when: you contest the accuracy of the personal data or processing is unlawful;

(h)          You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:  the performance of a task carried out in the public interest or in the exercise of any official authority vested in us, or the purposes of the legitimate interests pursued by us or by a third part. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with the [Urban Optik]’s Information Officer who is responsible for data protection.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

 

CHANGES TO THIS PRIVACY POLICY

 

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. It is your obligation to check on a regular basis whether the policy has changed.

 

OUR DETAILS

 

10.1 This website is owned and operated by [Michèle Hlava Optometrists].

10.2 We are registered in [South Africa] under registration number [0015946], and our registered office is at our address listed on the website.

10.3 Our principal place of business – see contact section of website.

10.4 You can contact us: by post, to [the postal address given above]; [by telephone, on [the contact number published on our website from time to time]]; or [by email, using [the email address published on our website].

 

INFORMATION OFFICER DETAILS

Name: Michèle Hlava

Telephone Number: 021 852 3667

E-Mail Address: aspec@iafrica.com

 

 

Terms and Conditions